General terms and conditions


You are interested in joining the Woodee community, and it is natural to wonder how we handle your data and how we comply with the General Data Protection Regulation (GDPR).

We are completely transparent with our community members. We are committed to protecting your personal data, ensuring its security and giving you choices about how we handle it.

This privacy policy will tell you what information we collect, how we process it and for what purposes, whether we share it, your rights, security, how to change your preferences, how to contact us, and give you information about our company.

1. Information collected

1.1 General

Please be aware that the information we collect is primarily for the purposes of constantly improving our services and your user experience. To do this, we analyse your behaviour on the Woodee application and study what interests you. The study of behaviour is not done in a nominative fashion: this information is collected for statistical purposes.

1.2 Data retention period

Woodee will keep its data for as long as the user uses the application on a regular basis, and will automatically delete the data two years after the last time Woodee is used.

2. How we use your information

2.1 Information about your personal profile

Without going into the details of your private and family life, we want to study your profile in a complete way in order to offer you a personalized experience that meets your wishes.

2.2. Sharing with other companies

At this time, our company has no plans to share information collected about you with third party advertisers.

If this should happen in the future, we will inform you immediately and ask for your consent to do so.

3. Your rights

All of your rights can be exercised free of charge and we will try to process your request as soon as possible.

3.1 Consent

First of all, if you wish to use the Woodee service, we ask for your consent to apply this Privacy Policy.

Nevertheless, you will see from the following points that we do not impose on you the various data treatment processes already listed.

Please note that you can withdraw your consent at any time by going to your profile.

3.2. Right of access

As a user of the platform, you can access your personal data at any time. This applies both to the data you provide to us in the "my profile" section and, on request, to the data that we deduce about you. For example, using the e-mail address [email protected] you can ask us to send you a complete and structured copy of all the data we have stored about your profile, and this free of charge.

3.3. Right to portability

In addition to this right of access granted to you, we may also transfer your data to another service provider.

This right is also exercised upon request and can be applied towards another data controller from any sector.

However, please note that the information that may be transferred is only that concerning your profile, in other words, pseudonymised information.

3.4. Right to deletion

Upon request, we can delete all or part of your data. This action is irreversible, so it will not be possible to retrieve it afterwards.

3.5. Complaints

Woodee makes every effort to treat your data with transparency and clarity. We are here to listen to you, and if you have a problem, please contact us with any request you might have, and we will respond as soon as possible.

Finally, please be aware that you can speak to a national supervisory authority if you feel your rights have been infringed.

4. Security

If you think that someone has hacked into your account, please report it to us as soon as possible at [email protected]

You can reset your password by clicking on 'forgot password' if you are unable to enter your account. Alternvatively go to 'my profile' once you have logged in.

5. Changes to this Privacy Policy

At any time, Woodee reserves the right to make changes to this privacy policy that frames the relationship between the platform and users.

Any modification will of course always be in accordance with the GDPR. and your rights will always be respected.

In case of modification, we will alert you the next time you log on to the application, and you will be asked to accept the modification in question.

6. Contact us

For requests, please contact us by:
E-mail to the following address: [email protected]
Post to the following address: 58, rue des Celtes, Luxembourg-Merl, Luxembourg

7. Information on the controller

Registered office: 58, rue des Celtes, Luxembourg-Merl, Luxembourg
Contact person: Patrick Loureiro.